BE
BURGERT E
1 reviews | Active since Jan 2010
13 Apr 2021, 14:39
No Buds, Again!!!!!!
Again not receiving my Galaxy Buds as promised! I have done it 100% right, attached the invoice where I purchased my Samsung Galaxy S21 Ultra and still nothing from Samsung, submitted my claim on 13 March 2021, no word from Samsung. Delivery should have been 7 to 14 working days. This is the second time I have had issues with Samsung taking their time delivering the promised items.
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Samsung South Africa's replyOfficial
13 Apr 2021, 14:40Good day Burgert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply13 Apr 2021, 14:40
Official
Good day Burgert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM