No Buds

Don't fall for Samsung poor marketing campaigns. The dawn of lockdown was upon us when I purchased my Samsung galaxy S20 Ultra at vodacom while still on promotion it included the free Galaxy ear buds the reason I was persuaded into taking the phone initially. so I was told to register my device with the CITD or some number which would be located on the back of the phone along with a serial number... once successfully registered I received an email which stated that once SA moves to lockdown level 4 I would received my Galaxy ear buds. Then we moved to level 4 and I still have not received after months of emailing Samsung and Tellus who they refer you to email I was told that delivers where in process and that I would receive a call from the courier company to receive my buds. long story short weeks turned to months and months to a year I've still not received my Buds and the poor appalling service that Samsung and Tellus provides they don't even keep in touch with you they have poor customer service and do not take the customers seriously that's why they can't respond promptly and leave you in the dark.... if ever you find yourself picking a Samsung phone for their promotional marketing schemes don't do it because you won't receive nothing. Samsung SA and Tellus your service is pathetic and you have not a inch of customer service in your DNA absolutely dreadful.