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tT
thorn T

1 reviews | Active since Aug 2016

31 Aug 2016, 17:45

No battery in South Africa

<p>I have a Note Edge SM-N915F which is still under the 2 year warranty and there is no battery available in the country? I have to wait for a month for a battery to be imported. This is not the support which I expected from Samsung!</p>

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Replies (3)
Samsung South Africa
Samsung South Africa's reply31 Aug 2016, 18:44
Official

Hi Thorn


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 892.


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

tT
thorn T's update01 Sept 2016, 16:30
Reviewer Update

How long will it take for them to contact me?

tT
thorn T's update08 Sept 2016, 10:30
Reviewer Update

No response to my email, I guess that I expect too much from Samsung!

From: Thorn Bawden **********
Sent: Monday, September 5, 2016 4:40 PM
To: ********** ********** /> Subject: RE: Thorn Bawden _ ********** 892

Good day Khanyi,

The device is a Samsung Note 4 Edge, SM-N915F, please confirm that the quotation is for the correct battery.

Regards,

Thorn Bawden

Tel: +27 21 **********

Cell: +27 84 **********

From: khanyi Gumede **********
Sent: Monday, September 5, 2016 4:30 PM
To: ********** ********** /> Subject: Thorn Bawden _ ********** 892

Good day

We do apologize for all the inconvenience.

Please find the attached quotation.

Regards

Khanyi Gumede

VOC- Senior Customer Service Executive

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