No backup or support from Samsung

<p>My printer is jamming when I do double sided printing in my office. I have witnesses who have seen this happening however when I send my printer in to be repaired Samsung sends it back and says it is not jamming. The last paper jam was so bad that the paper was totally stuck in the printer and I literally had to push pull and tug to get the paper out. By doing this the imaging unit was damaged. I literally had to fight with the machine as the paper was barely visible from the outside. I have had this printer for less than a year and the imaging unit costs nearly half the price to replace the whole unit. I am not a happy customer. I will never a Samsung again and suggest others dont either. </p>