MM
Marthe M
1 reviews | Active since Aug 2021
15 Sept 2023, 09:11
No Assistance
I have upgraded my phone 2 months ago, and since then have struggled to log into my Samsung Account. It keeps asking me to reset my password which I have done numerous times. I have tried Samsung whatsapp but that was not fruitful,asked that a consultant contact me...still waiting...send an email and according to them I don't even have an Account!! My apps have stopped working...it is ridiculous!! It is terrible to think that one have to revert to this platform to vent ones frustration with Samsung!
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Replies (2)
Samsung South Africa's replyOfficial
15 Sept 2023, 09:12Good day Marthe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply15 Sept 2023, 09:12
Official
Good day Marthe
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
15 Sept 2023, 12:10Dear Marthe,
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply15 Sept 2023, 12:10
Official
Dear Marthe,
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM