SB
Stefan B
1 reviews | Active since Aug 2013
16 Jan 2025, 10:16
No aftersales service.
I bought a washing machine in August 2024. Soon the problems start. Water was draining during the wash cycle and the lid springs was noisy when opening the lid. Machine was assessed and now I am just getting the run around. I am requesting a replacement machine while in the replacement period but it seems the branch assessing the problems are dragging this out. If this is the after sales support of Samsung they will loose a customer. These machines are expensive and need to last me many years. Really not impressed with the service.
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Replies (2)
Samsung South Africa's replyOfficial
16 Jan 2025, 10:18Good day Stefan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply16 Jan 2025, 10:18
Official
Good day Stefan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SB
Stefan B's updateReviewer Update
31 Jan 2025, 09:19My Washing machine still have not been replaced. After sales is just non existing. Makro SA is not responding and ignoring emails. It seems they just not want to honor replacements. Samsung just send emails, and the loop continues. Is there really nothing Samsung can do to send me a replacement NOT involving Makro as they are just useless !!!!!
SB
Stefan B's update31 Jan 2025, 09:19
Reviewer Update
My Washing machine still have not been replaced. After sales is just non existing. Makro SA is not responding and ignoring emails. It seems they just not want to honor replacements. Samsung just send emails, and the loop continues. Is there really nothing Samsung can do to send me a replacement NOT involving Makro as they are just useless !!!!!