dK
darren K
1 reviews | Active since Mar 2012
19 Feb 2015, 07:57
No aftercare service
I have lodged a complaint last year 2014 and to date, 2015, no correspondence made. Service delivery is non existent. No regard to myself as a customer of the Samsung brand.<br> <br> I find this service unacceptable and needs to be addressed and awareness needs to be made to the South African consumer.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
19 Feb 2015, 16:02Hello kaydcole,
We have noted your concern, thank you for bringing this matter to our attention.
We've tried to contact you telephonically however you were not available to take our call. We've sent an email so you may confirm a more convenient time for us to address your query.
we have forwaded your complain to the complains department for further assistance.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We've tried to contact you telephonically however you were not available to take our call. We've sent an email so you may confirm a more convenient time for us to address your query.
we have forwaded your complain to the complains department for further assistance.
Kind regards
Samsung SA
Samsung South Africa's reply19 Feb 2015, 16:02
Official
Hello kaydcole,
We have noted your concern, thank you for bringing this matter to our attention.
We've tried to contact you telephonically however you were not available to take our call. We've sent an email so you may confirm a more convenient time for us to address your query.
we have forwaded your complain to the complains department for further assistance.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We've tried to contact you telephonically however you were not available to take our call. We've sent an email so you may confirm a more convenient time for us to address your query.
we have forwaded your complain to the complains department for further assistance.
Kind regards
Samsung SA