No after service after taking my money

I bought a Samsung Note 4 and Gear for my husband for Christmas at Samsung Clearwater mall. When i asked the salesman if you get a screen protector for the gear he said to me no you don't because the gear's screen cant scratch. I then also bought a Original Samsung pouch for the Note 4 a few days after.Its been 4 months now and the screen is badly scratched on the note 4.You can c that its the pouch that scratched the screen.On the gear i also noticed scratches wich i'm not to happy about because \it cant scratch"Made numerous calls to samsung to try and get this sorted out. They keep on saying that i need to take it to the smartcare centre on 14th ave to get the screen replaced. My problem is why do i need to take it there and then they use my one screen replacement i have on the phone? Ive been struggling since Monday to get this sorted.No one wants to help me. The way im feeling now is that i don't want the note 4 and gear repaired "