No after sales/parts or Care in general

Item: Samsung South Africa
Rating: 1
Author: Samantha L

This complaint emailed to: justin hume bronwyn hume paul croll and sung yoon at Samsung SA they can’t even be bothered to RESPOND The clip on my magic lint filter on my Samsung 13 kg top loader has broken off and I need to replace it. Model No. WA13J5710SG I phoned your service Centre in eastgate johannesburg and they gave me a number to call in Boksburg which turns out to be for SSS Cellular and they dont deal with washing machines I call Eastgate back and they give me a Rivonia number to try I then go online to Samsung and have a chat with Norah who tells me I must contact hirschs for part I am horrified to find out that there is NO proper support for this samsung appliance Why not? I have been passed from pillar to post and NO result Don't think I will be buying Samsung again if there is no support or aftersales service. Not happy.

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

19 Aug 2020, 16:16

Good Day Samantha,

We have noted your concerns and your query has been escalated to our Voice of Customer team.

We apologize for the inconvenience caused.

A senior customer service executive will contact you with further advice on this matter.

Regards,
SamsungSA:
SS

Samsung South Africa's reply19 Aug 2020, 16:16

Official

Samantha L's updateReviewer Update

27 Aug 2020, 07:36

My case was conveniently closed by customer care on Friday (21 August) as you said the part would be at hirschs on Tuesday (25 August). Well here we are on Thursday and STILL NO PART.

Samantha L's update27 Aug 2020, 07:36

Reviewer Update

My case was conveniently closed by customer care on Friday (21 August) as you said the part would be at hirschs on Tuesday (25 August). Well here we are on Thursday and STILL NO PART.