JS
John S

1 reviews | Active since Aug 2009

07 Mar 2017, 16:45

No after sales service

<p>So I bought my wife a Gear Fit 2 last year. Over December she lost the watchstrap clasp. Samsung are still marketing the Gear Fit 2 in South Africa but don't stock replacement parts or straps. Bit of a con if you ask me, since there is zero aftermarket care. Guess what brand I won't be buying as a replacement Smart Watch..... Oh and my new cell phone; Nope it won't be a Samsung either</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Mar 2017, 13:03
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA