CM
Carla M

1 reviews | Active since Nov 2016

14 Nov 2016, 07:53

No after sales service

<p>I bought a fridge, with which I had a problem with and was repaired under warranty. The problem has come back again and trying to get Samsung to assist me is not happening. </p> <p> </p> <p>I have contacted the call centre numerous times with no assistance or feedback. supervisor or manager is meant to call me and nothing. This has been going on for months now. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Nov 2016, 10:28
Official

This is to acknowledge receipt of your complaint.

Please note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team