LB
Lee B
1 reviews | Active since Mar 2011
08 Dec 2018, 08:14
No after market service
Recently my gear s3 frontier experienced a cracked rear glass. I contacted the repair center and was told that this device can not be repaired and that i should just buy a new one. Not acceptable. This will be my last Samsung device I purchase after being a Samsung supporter for over a decade.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
08 Dec 2018, 09:03Good morning Lee
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply08 Dec 2018, 09:03
Official
Good morning Lee
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's replyOfficial
08 Dec 2018, 10:26Good day Lee kimkara
Herewith your reference number: ***
Regards,
SamsungSA:^JL
Samsung South Africa's reply08 Dec 2018, 10:26
Official
Good day Lee kimkara
Herewith your reference number: ***
Regards,
SamsungSA:^JL
LB
Lee B's updateReviewer Update
02 Jan 2019, 22:55absolutely useless. I received a call, just the obligatory call from someone who can not do anything to assist. still awful. I reviewed their product on their site and it was removed by samsung.... its not right to remove bad reviews just to ensure sales...
LB
Lee B's update02 Jan 2019, 22:55
Reviewer Update
absolutely useless. I received a call, just the obligatory call from someone who can not do anything to assist. still awful. I reviewed their product on their site and it was removed by samsung.... its not right to remove bad reviews just to ensure sales...