No accountability and service

On the 7th Jan 2016 I mailed the samsung buy&get booking form to claim the weekend away price for the 12th Feb 2016. A week later I called & spoke to Portia tofind out if my form was received and for progress.My forms were in order & the booking lady was busy processing them.I called 2 weeks later again regarding progress and the lady said they were awaiting confirmation from the hotels. A week went by & I called once more,talking to Liezel,who told me thatmy forms hadnt been received and I had to resend them. I forwarded them original mail from the 7th Jan. I heard nothing for 2 days & called 2more times getting the same story,no forms until I was sent to the booking lady who couldnt explain why my booking hadnt been done &; said she was immediately mailing zebula &krugergate (my 1st&2nd choices). I called again a day later only to be told the hotels were full for my chosen date. If people could explain what happened to my forms after I had mailed them on the 7th,why the booking wasnt done then.there is no accountabilty, no sense of urgency,courtesy. Hold for 20min on average before calls get answered, when you get disconnected while already busy wit