no accountability

My note 9 had an faulty camera it I was told to go to Vodacom vanderbijlpark repairs to get it fixed, My phone went in for repair but I found that the power key was not working correctly and Samsung again said I should take it in, My phone came back after second repair with the same fault and Samsung again said I should take it in, I was then send in for advance repairs and my phone came back with a faulty finger print scanner and went in for the fourth time and it came back from repair with the faulty finger print scanner and I had to send it back now for the 5th time

During this time, I send requests for help to Samsung but was not helped, to make matters worse for me is that after the fourth repair Samsung said it was only in for three repairs and now as it is in for number 5, they told me it is in for the second time

I really need someone from management to review my case and provide me with some assistance My device has been at the repair center for 36 days and counting with little to no hope of it being fix properly