NO ACCOUNTABILITY

On the 24'th of November 2015, i took my 4 month old samsung s6 cellphone for repairs at samsung constantia kloof fo rover heating and not charging I left an alternative contact number two week s later i had no heard from samsung regarding the status of my cellphone. I went to check hoping that the phone was repaired only to be tol that it was not ready yet. 3 weeks later i got a call from a call centre agent who told me to collect my handset only to be told once again by an unfriendly customer service agent at comstantial kloof that my phone was not at the centre and he did not know whwere it was. I called a *** number and there i was told by Thando that i am getting a new hand set and that it was going to be delivered the same day or the next day.Later that day I got another call from the same number where i was told that a gold handset was not in stock and i chose a green replacement phone the lady assured me that i will get the phone the next day..now i called samsung again and i am being told there are no records that suggest that i will be getting a handset today. can someone somewhere do something about this it is anacceptable.