BW
Briony W
1 reviews | Active since Mar 2013
11 Sept 2023, 16:35
NIGHTMARE WITH ONLINE SUPPORT
I tried to call the toll-free number but it no longer exists. I placed an order which cleared my bank account. Today I had to wait 45 minutes to connect with a "call centre" agent and after 20 minutes of explaining that I was wanting a tracking number for my order, she was "delayed" and she was waiting for a response from whichever division. I asked her to update my email and send me the tracking number. She assured me she would do so. Guess what? 4.30pm and there's NO EMAIL, no tracking information, nothing, nada, zip!!!! This is not the kind of service I expect from Samsung. Where is my bluetooth speaker? When and how is it shipped???????????? What is the tracking number????????
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Replies (2)
Samsung South Africa's replyOfficial
11 Sept 2023, 16:50 Good day Briony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^OO
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^OO
Samsung South Africa's reply11 Sept 2023, 16:50
Official
Good day Briony
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^OO
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^OO
Samsung South Africa's replyOfficial
11 Sept 2023, 16:53Good day, Briony,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NP
Samsung South Africa's reply11 Sept 2023, 16:53
Official
Good day, Briony,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NP