CA
CASSIM A

1 reviews | Active since Apr 2015

11 Mar 2017, 12:56

nightmare at samsung.CUSTOMERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>on my new contract with telkom i received a wireless charger,which did not work from day 1.thereafter my nightmare began .ive been ballbatted brtween samsung and telkom and samsung customer service.+-2 months with no success.all claiming not their respnsibility.telkom contract ,samsung fone,samsung charger.so whose responsible for defective charger.i guess the answer lies in the life hereafter as all are 100% convinced that it is not their responsibility</p> <p>RESULT I HAVE GIVEN UP AS TIME COST,PETROL COST EXCEEDS COST OF CHARGER.</p> <p>CUSTOMERS BEWARE\\\\\\\\\\\\\\\</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Mar 2017, 13:23
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.