BS
Brendan S
1 reviews | Active since Jun 2014
14 Jun 2016, 07:19
New screen replaced 2 months ago, faulty (do not want to replace)
<p> My Samsung Galaxy S6 Egde was repaired under ADH warrantee. The screen was replaced about 2 months ago.</p> <p>SInce then my PHONE warrantee has expired. </p> <p> </p> <p>The newly replaced screen is now faulty. Has pink lines running through it. A Samsung technician has confirmed that it is a hardware issue. </p> <p> </p> <p>They now do not want to replace the screen. There is NO damage to the phone. This is a faulty screen and they now expect me to pay. This is rediculous!!</p>
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Replies (1)Samsung South Africa's replyOfficial
14 Jun 2016, 14:23Hi Brendan
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 459.
Regards
Samsung Team
Samsung South Africa's reply14 Jun 2016, 14:23
Official
Hi Brendan
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number: ********** 459.
Regards
Samsung Team
