1 reviews | Active since Sept 2020
New Samsung Replacement TV defective after less then 2 months of use
I purchased a brand new 2020 Samsung Smart Tv, which ended up being defective after 3 weeks of use.
It took a month for Samsung to replace the unit, after having to keep calling for weeks.
After less then 2 months of using the new replacement unit, it has now become defective as well.
Samsung has not bothered to reply to my previous mail complaining about the level of service.
Samsung charges a premium for their products, but cannot adequately stand behind and support them with the right level of service.
To anyone who is reading this, do not buy any 2020 Samsung Smart TV as there seems to be a major quality issue with this product line.
Rather save yourself a bunch of money, time and headache and purchase a Hisense or LG.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Herewith your reference number:
VOC: ***
A senior customer service executive will contact you with further advice on this matter.
Regards,
Samsung SA: ^LZ
Herewith your reference number:
VOC: ***
A senior customer service executive will contact you with further advice on this matter.
Regards,
Samsung SA: ^LZ
Your concerns are well noted, we are working on getting the matter resolved. Please be assured that we will keep you informed.^NM
Your concerns are well noted, we are working on getting the matter resolved. Please be assured that we will keep you informed.^NM