AM
Amokelani M
1 reviews | Active since Jun 2018
23 Feb 2022, 14:09
New Samsung phones are trash A32
Bought a Samsung A32 and out of nowhere within 3 months the phone doesn’t switch on. Only flashes the Samsung welcome screen non stop when I try switch it on. Now I’m paying for a phone that doesn’t work 😏
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Feb 2022, 14:31Good day Amokelani ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply23 Feb 2022, 14:31
Official
Good day Amokelani ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
23 Feb 2022, 15:49Your concerns have been duly noted
We are truly sorry that your Galaxy is not functioning as promised. We understand your disappointment and apologize for any inconvenience that this may have caused you.
The device needs to be inspected to determine what’s wrong with it, and based on the technical findings you we'll be informed accordingly.
Please use our Service Centre locator https://www.samsung.com/za/support/service-centre/ to find the details of your nearest Samsung Authorised Service Centre.
Regards,
SamsungZA
:^NM
We are truly sorry that your Galaxy is not functioning as promised. We understand your disappointment and apologize for any inconvenience that this may have caused you.
The device needs to be inspected to determine what’s wrong with it, and based on the technical findings you we'll be informed accordingly.
Please use our Service Centre locator https://www.samsung.com/za/support/service-centre/ to find the details of your nearest Samsung Authorised Service Centre.
Regards,
SamsungZA
:^NM
Samsung South Africa's reply23 Feb 2022, 15:49
Official
Your concerns have been duly noted
We are truly sorry that your Galaxy is not functioning as promised. We understand your disappointment and apologize for any inconvenience that this may have caused you.
The device needs to be inspected to determine what’s wrong with it, and based on the technical findings you we'll be informed accordingly.
Please use our Service Centre locator https://www.samsung.com/za/support/service-centre/ to find the details of your nearest Samsung Authorised Service Centre.
Regards,
SamsungZA
:^NM
We are truly sorry that your Galaxy is not functioning as promised. We understand your disappointment and apologize for any inconvenience that this may have caused you.
The device needs to be inspected to determine what’s wrong with it, and based on the technical findings you we'll be informed accordingly.
Please use our Service Centre locator https://www.samsung.com/za/support/service-centre/ to find the details of your nearest Samsung Authorised Service Centre.
Regards,
SamsungZA
:^NM