New Samsung device with a factory defect on frame

Samsung decided to delete the one Facebook post on 19th Jan. 2023 that had my comment to hide a query I raised below, could be the one agent at Samsung thats managing the social media account but managing it poorly RE: customer engagement. I sent my initial email was sent to '*** a few days ago and today I resent it to *** and *** they asked me for close up photo's of my device, I sent them the pictures on the 18th Jan. 2023 and ZERO follow up email has been sent to me since. Currently ZERO response from escalation team as of yet, two emails were sent as a follow up from my end.

Please do not send me an automated reply such as: "Your complaint has been assigned to our escalations department and we will be in contact with you."

TAKE OWNERSHIP AND RAISE THE MATTER AS I RAISED IT WITH ESCALATIONS ON 18TH JAN. 2023

The issue: A factory default on a new device.

Lets mention this again, The device is new, never been used with still factory screen plastic on the device, there is a factory defect on the phone structure bezel which is below the paint itself. A clear defect upon checking with scope, the device frame/structure itself, Samsung has been delaying responses, unacceptable and unprofessional. Think I should rather buy iPhone if this continues after using Samsung for almost 19 years. Just WOW.