New S9+ does not work!

Please note that I am posting this here since after posting this to VODACOM no action has been taken. I am hoping SAMSUNG may at least help since surely they back up their flagship phone with some sort of a guarantee. It is clear that Vodacom does not...... _______________________________________ I have a new contract with a new Galaxy S9+. It does not work and has a ‘no network registration’ error. I have been to 3 Vodacom shops and 3 Samsung shops. Nobody can fix it. The phone was most recently taken by Vodacom to repair (for 3 weeks). I was called to collect the ‘fixed’ phone. It was not fixed so it has now been taken back in and I am informed they will get back to me in 3 to 4 weeks. This issue was first reported to Vodacom on 2 June. I remind you this is an R18 000 phone this is about 4months old and despite the fact, the Vodacom continues to take money for the phone I have not had an operating phone for nearly two months and now I must wait at least another 4 weeks for a repair that may or may not work. I have phoned Vodacom customer care on at least three occasions pleading for help but none is given, I have visited 3 Vodacom shops and short of just sending the phone for repairs, again and again, no action has been taken.

I have been advised by a Vodacom employee that my only option is to post to this website or else take the phone and break it so I can claim for a new one on insurance!!!

Since I refuse to break the law because of the inability of one of the largest companies in SA to help a client of over 18 years, I am rather bizarrely attempting to get help via a 3rd part website. Let’s see if this works, all the visits to Vodacom shops and calls to repair centers and customer care line have not..... I will also post to the Samsung site maybe that will also help.....who knows.....I am not holding my breath......