NEW PURCHASE - REPORT FAULTY UNIT ONE DAY AFTER PURCHASE - SAMSUNG BOOKS REEPAIR

<p>I purchased a Samsung 9kg Washing Machine from Samsung Clearwater on 9-Se****. I reported on 10-Se**** that the unit is faulty with the following problems:</p> <p>(1) Quick Wash is not functional as detergents remain in the detergents dispenser which results in the wash cycle not washing. The Quick Wash Cycle therefore cannot be used.</p> <p>(2) The machine rattles very loudly, and I was told it is close to silent due to the new built-in technicology</p> <p>Since reporting the faulty unit, there was no follow up and feedback to me as to the steps taken to rectify the matter. I contacted the Samsung Clearwater daily since the purchase, to follow up and was given on numerous occassions empty promises as no action was taken.</p> <p>On 26-Se****, Samsung Head Office now adivses me that a job has been booked for a technician to come out in order fo the unit to be repaired.</p> <p>This is totally unacceptable as I reported the faulty unit within the 7 day from purchase period, i.e. the very next day after purchase. For this reason one and due to the unit being an out of box failure I expect the faulty unit to be replaced with a new operation unit.</p> <p>I paid R6950.00 for this unit and my expectation was to have a fully operation, functional unit. </p> <p>The service provided by this store has been of a very low standard and something drastic needs to be done to improve the level of service. </p>