NM
Ngobese M
1 reviews | Active since Jun 2015
20 Jan 2021, 18:59
New Handset stopped functioning after 19 days
Bought a new J4 core phone on the 23 November 2020 and it stopped restarting or switching off. On the 9 December 2020 I took it back to the shop and on the 15 December 2020 received an acknowledgement of collection of handset together with the link to check the status of repair. I have tried to email Samsung with no luck of replies. The link shows step 1 of 5 which is service requested, no assigned technician and repairement done till today. The saddest part is that I am continuing with monthly payment for the service I am not enjoying.
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Samsung South Africa's replyOfficial
20 Jan 2021, 19:29 Good evening Ngobese
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply20 Jan 2021, 19:29
Official
Good evening Ngobese
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS