New DVD player send in twice, still not working

I bought a Samsung DVD Home Theatre System in November 2014. I booked it in the first time for repair at Makro Polokwane in January 2015 to be repaired. Received it back, still not working. Booked it in again in February 2015, received it back still not working.<br> When I booked it in the first time it had not scratches on. When received back, it was all scratched. My new DVD player, that is still not working, if damaged and full of scratches. I will never buy Samsung again as my father's has been send in three times now and it also giving the same problems.<br> As a consumer, Samsung do not care about our rights as we requested a replacement on various occasions.