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claudettem C

1 reviews | Active since Apr 2017

05 Apr 2017, 15:23

New Cell Phone *******

<p>I have bought a Samsung J1 from Cell Chatsworth for cash. It lasted just 2 days and it went off. I flew back to Jhb so the next weekend I took it to Cellc for repairs with the warranty slip. After a few days I got an sms to say it would cost me R2500 to repair the LCD. Is Samsung ripping us of with faulty phones. The repairs cost more than I paid for the phone.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Apr 2017, 18:19
Official

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.