MP
Matthew P

1 reviews | Active since Nov 2021

27 Nov 2021, 19:48

NEVER USE SAMSUNG

Worst Phone I have Ever used I moved away from Iphone earlier this year. I decided to give Samsung a try and its a decision I live to regret, I did the upgrade in May/ June and by August I already had issues with the screen. I sent it in for repairs and when I was meant to collect, I was told sorry, the devise failed quality control and was sent back. I got the devise back on 2 October and didnt use it until I landed in Hospital later that month. While I was there, I had to go back to my Iphone as the devise started giving hassels, freezing and all that. I started using it again properly the begining of this month and now it wont charge. I took it to SSS Cellular after Cell C refused to book it in again as they were offline and now im told there is water damage and I need to pay for the repairs. I HAVE NOT AS MUCH AS DROPPED A DROP OF WATER ON IT IN THE MONTH I HAVE BEEN USING IT AND NOW I MUST PAY 5K TO GET THIS PIECE OF **** REPAIRED. ABSOLUTELY PATHETIC AND SHOWS ITS ALL A MONEY MAKING PLOT. I WILL NEVER USE SAMSUNG AGAIN. DONT WAIST YOUR MONEY USING THIS INFERIOR PRODUCT. SAMSUNG DOES NOT CARE ABOUT THE WARRANTY AND IN MY OPINION MAKE DEVICES KNOWING THEY WILL BREAK SO THEY CAN MAKE MORE MONEY

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Nov 2021, 08:24
Official
Good morning Matthew , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^JL