NEVER RECIEVED SAMSUNG REWARDS

I purchased the S9 and app**** for the free samsung gear fit2pro at MTN on 31.05.2018. (There was a promotion at MTN where if you buy the new S9, you recieve a free fit2pro)

The couriers claim they sent the smart watch back to samsung after several attempts to deliver. (I only had one phone call from Courier IT and they claim they called me 3 times)

I phoned COURIER IT and spoke to the couriers, who sent me away and told me it was no longer their problem and that I needed to speak to Samsung.

I phoned Samsung many times, repeatedly being refered to someone else. Eventually I spoke to someone at the head office in Joburg and was then told that the smart watch would be sent to me in two days.

Nothing happend.

On the 27th of July 2018 I went to Samsung at Kollonade, I was sent away to MTN. At MTN in Kollonade, I spoke with Buyani Nhlumayo who told me I needed to send an email to him. I emailed him explaining the situation and he emailed someone named Adele.

I then emailed Adele, and Adele then emailed someone named Xavier. I have been mailing with Adele since July. I have sent an email once a week and I have not heard anything.

I then emailed SAMSUNG as well as MTN customer services explaining the situation once agqin, I also added proof that COURIER IT only called me once and that they did not phone me on the days that they mentioned at all.

SAMSUNG told me that I have forfeited my Samsung gear fit2pro because of the terms and conditions. After I read the terms and conditions, I saw that Samsung was supposed to contact me after I supposedly never answerd the couriers. Samsung did not contact me.

I have done everything I can to try and get the watch that I was promised 4 months ago. This is very unproffessional and I would like to see it resolved.

I would just like to recieve my Samsung gear Fit2pro.