1 reviews | Active since Oct 2019
NEVER GOT Samsung Galaxy Buds Live with Galaxy TAB S7+
I purchased a Samsung Galaxy Tab S7+ on 16/04/2021. The listed promo promo is part of the purchasing transaction when buying Galaxy TAB S7+. "Buy the Galaxy TAB S7 or S7+ and Get the Samsung Galaxy Buds Live* Valid from Apr 01. 2021 ~ May 06. 2021" From the day that I have received my tablet up to today I have not had any success claiming Galaxy Buds Live. - I have written so much e-mails and forwarded to so much e-mails as well as *** without any success. - Phoned Samsung. The first call we got cut off. The second call the person had me do a few things and then referred me to another person. In all these instances I had to do the following steps again and again and again.... without any success. - I have contacted via Samsung as well as a chatted-on Samsung Members for help. (They were unable to assist me?) These are the steps that I had to complete over and over and over I have completed every step as requested but to no avail? (See screenshots?) Delete Samsung Members again. Download and install Samsung Members again. Registering the device. Deleting cache and cookie files. Going under content / benefits / vouchers – NOTHING!!!!!!!!! They even had me creating a new Samsung Members account. Not even that helped. Is this false adverti*****t? I bought the Tablet directly from Samsung Shop and they received the payment. I am struggling to get the "promised" offer for which I paid for. I provided them with invoice / order / serial numbers. They promised to get back within 48 hours. REALLY.....NOTHING. If you buy the Tablet and the promotion is part of the transaction, why would they not complete the order and send the complete package? Or is this false advertising and a rip-off?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
IF THEY ARE UNABLE TO REACH YOU VIA PHONE THEY CLOSE THE QUERY WITHOUT NOTIFYING YOU OF THE OUTCOME. THE PROBLEM IS I DID NOT RECEIVE THE BUDS AS PROMOSED IN THE PROMOTION. I WAS UNABLE TO CLAIM THEM ON MY SAMSUNG MEMBERS ACCOUNT. THEN THEY REQEUSTED ALL THE PURCHASING DETAILS, INVOICE, NAME & SURNAME, ID NUMBER AND ADRESS.... SOUNDS HOPEFULL FULL OF EMPTY PROMISES AND THEN YOU RECEIVE THE EMAIL BELOW. SEEMS TO ME THEY KEEP YOU OCCUPIED UNTIL THE PROMO PERIOD IS OVER AND THEN THEY SAY YOU CAN NOT CLAIM ANYMORE..... I HAVE TO UPGRADE MY CELLPHONE CONTRACT THIS MONTH AND WAS CONCIDERING THE SAMSUNG S21 ULTRA.... APPLE IS STARTING TO LOOK LIKE A MORE VIABLE OPTION. SAMSUNG WITH ALL THEIR DIFFERENT DIVISIONS ARE UNABLE TO RESOLVE A SIMPLE PROMO BUDS CLAIM AFTER RECEIVING ALL THE REQUESTED INFORMATION..........
Good Day Mr Swanepoel,
IF THEY ARE UNABLE TO REACH YOU VIA PHONE THEY CLOSE THE QUERY WITHOUT NOTIFYING YOU OF THE OUTCOME. THE PROBLEM IS I DID NOT RECEIVE THE BUDS AS PROMOSED IN THE PROMOTION. I WAS UNABLE TO CLAIM THEM ON MY SAMSUNG MEMBERS ACCOUNT. THEN THEY REQEUSTED ALL THE PURCHASING DETAILS, INVOICE, NAME & SURNAME, ID NUMBER AND ADRESS.... SOUNDS HOPEFULL FULL OF EMPTY PROMISES AND THEN YOU RECEIVE THE EMAIL BELOW. SEEMS TO ME THEY KEEP YOU OCCUPIED UNTIL THE PROMO PERIOD IS OVER AND THEN THEY SAY YOU CAN NOT CLAIM ANYMORE..... I HAVE TO UPGRADE MY CELLPHONE CONTRACT THIS MONTH AND WAS CONCIDERING THE SAMSUNG S21 ULTRA.... APPLE IS STARTING TO LOOK LIKE A MORE VIABLE OPTION. SAMSUNG WITH ALL THEIR DIFFERENT DIVISIONS ARE UNABLE TO RESOLVE A SIMPLE PROMO BUDS CLAIM AFTER RECEIVING ALL THE REQUESTED INFORMATION..........
Good Day Mr Swanepoel,