NEVER EVER GET A SAMSUNG, PLEASE?!

I booked my phone in on Saturday 05/09 after an enquiry where I was advised that it can be same day if the problem is just hardware (in my case screen). When I booked in my phone it was screen and camera damage and was told that since my phone is still on warranty they can do both repairs as I have 2 ADH's available. But they could not fix my phone (not even the in-warranty parts) as they need to quote me on who ever knows what before any work can commence |(and this process alone takes 2-3 working days), but I still do not have my quote 4 working days later as they are so *********** that they cannot even send it to the correct e-mail. Now I have been told to wait another day for them just to resend an e-mail!!! This was such lies and total incompetency from Samsung from the beginning and if they were just upfront with me from the beginning I wouldn't have taken my phone in for repairs in the first place!! Cannot believe such bad service and incompetency!! Samsung is supposed to be the leaders in their field, I really did not expect such a horrible experience from their repair centre! SHOCKING!!!