SM
Siphiwe M

1 reviews | Active since Aug 2021

18 Aug 2021, 19:52

Never ever buy Samsung accessories they are not durable and useless to have I should have stayed with the APPLE Phone.

I'am so disappointed with the lack of service and accountability of Samsung SA with the accessories that they have sold to me. They told that the item I bought they cannot take charge as I did not buy it directly from them via online. The store Clearwater Samsung should see if they can assist me. I have been to Clearwater to complain and we told that I should take this matter to Samsung by the store manager. They promised to send a letter explaining why they not taking my claim, I am still waiting for that letter as I want to lodge my complaint with the ombudsman. I have never experienced such an unsatisfactory service ever I'm disgusted.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Aug 2021, 19:56
Official
Good evening Siphiwe,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
SS