Never ending promises from Samsung

<p>My Samsung Note 5 broke on 29 September 2016. I took it to Samsung Menlyn on 30 September where it was booked in with SmartLab. I received a quote from SmartLab for R9034 to have the phone repaired, and the deposit of R6775 was paid on 8 October. They promised me it will take a week to repair. I eventually received the phone back from SmartLab on 10 Nov (more than a month), the reason being they waited for parts.</p> <p>The phone worked for a week. Then the screen went black (Samsung calls it ink on the screen). I took the phone back to SmartLab Menlyn (as it was still under guarantee) 22 November, but they could not accept the phone as they were no longer managing the repairs of Samsung. I then went to Samsung the Grove Mall in Pretoria. A lady at Grove looked at the SmartLab invoice and said the price charged was ridiculously high. She then promised me the phone will be repaired by Samsung in two days.</p> <p>I have been phoning Samsung every day since the last week of November, and to date I have not received a phone. Samsung indicated to me that they will have to replace the Note 5 with a Samsung S7 edge as they cannot get hold of the parts. I confirmed via email to Samsung Exchange Department in Johannesburg on 20 December that I am willing to accept the S7 edge. They promised that a courier will deliver the S7 edge to the Grove Mall in Pretoria…I am still waiting and it is the 28th today.</p> <p>I have never heard of so many empty promises in the last 12 weeks. I am not impressed and satisfied with the service I am receiving from Samsung South Africa at all!!</p> <p> </p>