Never dealing with Samsung again!

Dear Samsung. Thank you for the 'excellent support' received by 6 different people in your homeware call centre in October which made me realise i should no longer purchase any Samsung products. The first individual promised to call me and. Never did. Second could not spell after repeating my email several times, one lady even put the phone down when I asked for her surname as a reference. manager Tazlin and Karabo, both were reluctant to help with no apologies and all these from your home-ware support I have 6 different home products with Samsung and after my fridge was damaged by a power surge all I wanted was the Model number and an associated size to purchase a new replacement one. 7 days later and 8 calls and no response and even Tazlin and Karabo we're reluctant to help. Because of your excellent service I have decided to spend my well-earned R35k to go buy an LG Refrigerator purely because of the poor service received which left an extremely bad taste in my mouth I shudder to think if I had to purchase the Samsung fridge what after-sales/service I would have. Well done Samsung on all the excellent employees you hire the excellent service they provide. Guess I will be changing all my products when they are due for replacement. Note the market is extremely saturated with different products that are competitive and consumers are expecting good customer service with their purchase. Guess you are ahead of the game Samsung with your homeware department call centre.

The only person who wanted to really help me was Khulisilo from your mobile support centre. Keep it up Khulisilo as you have excellent customer service and apologised for everyone else although you were not responsible - Kudos to you.