NEVER BUY SAMSUNG PRODUCTS. QUALITY IS **** !

I bought a microwave 9 months ago and took it as I trust the brand for many years. About 3 months go I have returned it to the store as the grill function did not want to work, already I am unhappy as how can this happen to a new machine. They then returned it as fixed and I collected. In this time I have relocated from Port Elizabeth to Cape Town and mind you I have not tested it as yet. When I got to Cape Town i tried switching the machine on to use and it did not EVEN want to switch on . I then returned it to a Makro Ottery and raised the concern of the inconvenience caused keeping in mind a microwave is a product that is used daily. They then notified me that the microwave was ready, upon my arrival I asked the consultant was the fault was with my product, he advised that it was a fuse fault. I then asked him to call the manager and raised my concern about the product. She then shifted that I need to sort this out with Samsung directly as it is there product. My complaint to her is that I am unhappy with the microwave as in a period of 9 months I have brought my product back twice also feeling that the faults on the product questions the quality of which the product was expensive to add. She insisted that I need to deal with Samsung directly as it was their product. I then left the store leaving my number and my microwave there with the instruction that she deals with the supplier directly. Samsung calls after a few days and i suggest the follow. I want my money back (which is not my intended option) or I want a new microwave as i feel the product given to me has a quality issue. Not very helpful consultant insist that I do not qualify for a refund. I then ask him to ask a manager to contact me (which fell on deaf ears). A few weeks later someone else calls me from Samsung asking me about the service I have received. AGAIN explained to her the situation and demanded to speak to a manager (which feel on deaf ears again) she then emailed me a report letter stating that they cannot grant my request. This is the worst service I have received from any supplier EVER. As customer we have the right to be granted quality which is what we pay for. I have over 15 years only supported Samsung because I trust the brand and love the quality that comes with it. This experience has changed my whole perception and experience with the product and the non accountable staff in South Africa. I will no longer spend my money on any Samsung Product for as long as I live. I would also advise anyone wanting to buy from them to refrain and think twice. In South Africa money has become so valuable the only thing we as customers ask for QUALITY !