1 reviews | Active since Aug 2017
Never buy Samsung phones
Hi guys please never buy any Samsung phone ever as although they come with an ADH warranty which allows you to replace the screen once in the first year it's useless as there repair centres eg SSS cellular is so useless that they do more harm then good as after allowing them to repair the phone four times its still not functioning 1st repair Damaged screen and back glass They repaired device so nice that the next day a glass of water fell over phone rendering it completely useless the device is a Samsung S7 edge which should be IP68 complient clearly not 2nd repair a day later Water damage As per repair one if they had done the repair correctly and put phone back to manufacture specifications the glass of water would of done nothing to the device After repairs where carried out again by SSS Cellar device was flashing and totally unusable 3rd repair Flashing screen water damage Again SSS cellular tried to repair device this time round they damaged the speaker and still don't know if device is IP68 complient as they refuse to allow me to wet it Four repair Speaker I'm currently asking Samsung to replace the device as after all there repair centres do more harm them good but even offering to pay for an upgrade Samsung still refuses
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Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
