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morne A
1 reviews | Active since Mar 2009
20 Mar 2025, 11:29
NEVER BUY SAMSUNG FOLD
18 month old fold 5 Reply from Samsung .....We have received the device thank you, technician has advised not to put the screen protector on the device as it will still lift.
The device screen has no defects however it is deepening in the middle and that will cause a new screen protector to lift as it will not set properly.
Now Samsung says sorry ........ not thier problem One can also never get hold a person to talk to and get information.....this si waht one gets .....The escalation department will contact you as advised . and then never ever get a call
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
20 Mar 2025, 11:39Good day Morne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply20 Mar 2025, 11:39
Official
Good day Morne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
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morne A's updateReviewer Update
20 Mar 2025, 11:44nice automated report. Sytem driven and very generic. Should maybe take an hour get some facts and then reply. But a nice automated report will show that you responded to me within minutes making your service levelslook good. I dont buy this BS...... Ive been getting this " Your complaint has been assigned to our escalations department and we will be in contact with you." dince last week Wednesday
mA
morne A's update20 Mar 2025, 11:44
Reviewer Update
nice automated report. Sytem driven and very generic. Should maybe take an hour get some facts and then reply. But a nice automated report will show that you responded to me within minutes making your service levelslook good. I dont buy this BS...... Ive been getting this " Your complaint has been assigned to our escalations department and we will be in contact with you." dince last week Wednesday
mA
morne A's updateReviewer Update
20 Mar 2025, 11:47I see this automated reply on ALL complaints on Hello Peter against Samsung
.............................................................
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
.............................................................
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
mA
morne A's update20 Mar 2025, 11:47
Reviewer Update
I see this automated reply on ALL complaints on Hello Peter against Samsung
.............................................................
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
.............................................................
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
mA
morne A's updateReviewer Update
20 Mar 2025, 11:49these automated replies go back to 2015 - WHAT A JOKE
mA
morne A's update20 Mar 2025, 11:49
Reviewer Update
these automated replies go back to 2015 - WHAT A JOKE