ER
Ettienne R
1 reviews | Active since Jul 2011
11 Mar 2024, 17:00
Never buy Samsung Buds
Bought Galaxy Buds directly from Samsun. I did not use them often but they have already broken 3 times. First 6 months after purchase, sent it in for repairs at the Samsung shop in Menlyn. Then in November it broke again and sent it in for another repair and now 1 month after the repair warranty expires exactly the same issue appears.
After calling the repair and Samsung shop its said that it is now out of warranty and you need to fix it out of pocket. For a supposedly premium brand not even lasting 6 months without breaking is just horrible.
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Samsung South Africa's replyOfficial
11 Mar 2024, 17:03Good day Ettienne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply11 Mar 2024, 17:03
Official
Good day Ettienne
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM