Never buy Samsung Appliances again.

I have a washing machine and a condenser Dryer that are not working as they should. I have been interacting since June 8 to get it sorted. Of course, when you phone, the first thing they offer you is a voucher, which makes you think, but then you will never receive it. SAMSUNG subcontracts the technical services – the two appliances were allocated to two different providers, of course, you have to pay a call-out fee for each. The first person I actually called myself one day out of desperation after not getting any feedback from SAMSUNG. However, the receptionist was so rude, that I just said – just leave it, it does not matter, I would like to support someone with integrity. But a week later she phoned on request of Samsung – then my money was good enough. Samsung please note I do not use rude people! The other provider allocated to the washing machine agreed and said they could also do the dryer, for one call-out fee, but I have to pay the call-out fee upfront. Which I did promptly on 15 Aug. Followed up again and again, and finally got an agreement that the technician would come out this Friday. Phone, promise to get back to me Ha Ha, what a joke, still waiting for that call. But quick to take our money. SAMSUNG appliance services do not exist; it is a rumor. Do yourself a favor and buy something else. When these ghost technicians eventually arrive they will probably ask an arm and a leg…