sM
shonani M

1 reviews | Active since Jan 2014

30 Nov 2016, 14:35

Never buy Samsung again

<p>I am so disappointed by Samsung. I purchased a Samsung TV at Game on the 18th July 2016. It started blinking/blacks out randomly in September, I ignored the problem until things got worse in October. One day it just went completely off and couldn't switch on. I then took it back to Game, Beacon Bay on the 14th of October 2016, I was informed that they had to replace the Power supply unit. After two weeks, I went to fetch it after repair. Then within a week after repair, the blinking has started again, I was advised to take it back to the store for assessment, which I did. So the technical team said they cannot find fault and I'm told I should fetch the Tv. It has not even been 5 months but this Samsung 40"FHD LED TV has been giving me problems and no one at Samsung wants to be accountable for this. People at PS Electronics indicated that it is a rare case to receive a Samsung tv for repair within such a short time after purchase. How does Samsung explain that a TV bought in June 18th has been sent to repairs twice? I paid R5999 for it and I don't deserve to be treated this way. All I want is a new unit, I have called so many times and I keep getting reference numbers but no one is doing anything about it. I called again today and talked to Idah Tchimuishi and begged her to transfer my call to someone who could assist me and she insisted that I follow the Samsung procedure and wait for 48 hours to get a call. I have been calling every week and I keep hearing the same story. I had chosen Samsung because they used to be reputable, their standards have really dropped. I doubt I'd want any Samsung branded product. </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Nov 2016, 15:36
Official

This is to acknowledge receipt of your query.

Kindly note your query is currently in escalation with our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

Samsung SA