NEVER BUY SAMSUNG!

ABSOLUTELY THE WORST EXPERIENCE EVER! It’s been almost ONE AND A HALF MONTHS since my fridge (only 18 months old) broke. The fridge (R19,000) started giving problems within the first 10 months that I had it. Samsung sends out subcontractors (not Samsung technicians) to assess the problem and they “fix” it. 6 Months later the exact same problem occurs. Samsung sends out the same subcontractors to diagnose the problem. Problem is apparently that the freezer’s defrosting unit isn’t, and hasn’t been working since the first time it gave problems (meaning 6 - 8 months). The whole defrosting unit as well as the sensors needed to be replaced. So this is done and now the fridge is “fixed” again. The very next morning I notice that the plastic panels in the back of the freezer is bent and loose so they have to be replaced. And...wait for it... the ice maker will no longer make cubed ice. Samsung gets the same subcontractors who tell me that one of the levers in the ice unit broke...”why?”...I ask...”probably because it hasn’t been defrosting for all those months”. This just proves that this freezer has incurred severe long term damage and all the problems are going to pop up as time goes by. My warranty expires in a few months, and then Samsung is just going to shrug when this happens. I have repeatedly asked that they replace the fridge (due to my concern mentioned above). And today, I finally get feedback from them simply saying the SAME subcontractors have to come out and fix it. They won’t replace it. SHOCKING service Samsung,