CB
Cj B

1 reviews | Active since Aug 2017

19 May 2021, 16:10

Never buy from Vodacom or Samsung ever!!!!

I upgraded to a note 20 with the 32" samsung tv promotion lats year October. I have still not yet received my tv as promised. Everything has been verified. In March they told me my license has expired. I paid it in full. Today they tell me I am still behind on my tv license. R85 must be paid. When I paid my account showed that I am R175 in advance. So the people threre does not know the difference between advanced and arrears. DO NOT FALL FOR THEIR FALLS ADVERTISING. I HAVE BEEN TALKING TO A DIFFERENT PERSON EVERY SINGLE TIME I CALLED THE THE PAST 6 MONTHS. AND NO ONE CAN RESOLVE MY DELIVERY THEY ARE FULL OF EXCUSES. BEEN CALLING THEM DAILY THE LAST 6 MONTHS. TOTALLY USELESS!!!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 May 2021, 16:12
Official
Good day Cj, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^NM