JC
Jacques C
1 reviews | Active since Apr 2009
12 Sept 2021, 06:52
Never buy anything again from Samsung
Will never buy another samsung product.
1 request 2 complaints Multiple emails Tonnes of phonecalls Lots of empty promises. Now 7 months in the making and still unresolved.
Samsung support is attrotious.
Samsung simply lie and does not see through on their commitments. They should fire their support person Lesley and whoever else promised to resolve my concern.
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Replies (3)JC
Jacques C's updateReviewer Update
12 Sept 2021, 06:54Who wants to take a bet that I will get yet another automated reply from this with a call reference number? Followrd by the same 'Thanks for choosing Samsung..' cut and paste
JC
Jacques C's update12 Sept 2021, 06:54
Reviewer Update
Who wants to take a bet that I will get yet another automated reply from this with a call reference number? Followrd by the same 'Thanks for choosing Samsung..' cut and paste
Samsung South Africa's replyOfficial
13 Sept 2021, 09:53Good day Jacques ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply13 Sept 2021, 09:53
Official
Good day Jacques ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's replyOfficial
13 Sept 2021, 10:59Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply13 Sept 2021, 10:59
Official
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM