Never buy a SAMSUNG tablet with S-pen

I bought a Samsung Galaxy Tab S6 Lite 10.4 LTE on 13 February 2023 in Stellenbosch. After 2 (two) months the tip of the S-pen started giving problems. I sent Samsung a message and they referred me to Samsung Shop in Somerset Mall. Please note that we live on the West Coast and it is about two hours drive to that mall. At Somerset Mall we were told they can't replace the pen/tip. We need to contact the Samsung Service Centre in Tyger Valley - SSS. Apparently they can sell us a repair kit with a few tips or we need to hand in the brand new tablet and pen - and be without it for about 2 weeks (which is not an option - it is needed for studies). We tried phoning them (SSS) 4 times - held on for very long and no one picked up. I also tried contacting them through their webpage. NO JOY. I also tried ordering the s pen / tip repair kit online with no success. I can, however, try to order it from sites I am not fami**** to. We are disappointed in SAMSUNG for selling a product without giving a warning about the not lasting long - with no option to buy/replace the pen or tips. We have proof of all the contact we tried to make with Samsung.