nC
nikita C

1 reviews | Active since Jan 2016

06 Jan 2016, 13:44

Never buy a samsung phone in my life again

Hi i previously broke my screen on my Samsung S6 about two months ago and when called in i was informed that i get two screen replacements , i unfortunately broke it again and now the same store told me that they cant help me as they no longer part of Samsung yet they are a Samsung store with a Samsung sign on the door and build not to mention all the staff wearing Samsung shirts.<br> i then called in again today i was informed that i now have to pay for this screen replacement as its my second replacement.<br> This is my second bad experience with Samsung and i am not impressed i can tell you now i will never again by a Samsung as the repair process and service is pathetic. not to mention the pricing on the replacement screen being so expensive its ridiculous.<br> previously i sent my mom a phone from Dubai and South Africa refused to replace a faulty part on it cause its not from SA i then paid for it and still it was a mission to get them to do it. now this dont tell me or advertise two screen changes then change it. the way i was brushed off at the shop today was the last for me. Never again.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Jan 2016, 14:52
Official
Hello nikitaclack,


This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.


A senior customer service executive will contact you with further advise on the matter.


regards
Samsung Team