1 reviews | Active since Jan 2016
Never buy a samsung phone in my life again
Hi i previously broke my screen on my Samsung S6 about two months ago and when called in i was informed that i get two screen replacements , i unfortunately broke it again and now the same store told me that they cant help me as they no longer part of Samsung yet they are a Samsung store with a Samsung sign on the door and build not to mention all the staff wearing Samsung shirts.<br> i then called in again today i was informed that i now have to pay for this screen replacement as its my second replacement.<br> This is my second bad experience with Samsung and i am not impressed i can tell you now i will never again by a Samsung as the repair process and service is pathetic. not to mention the pricing on the replacement screen being so expensive its ridiculous.<br> previously i sent my mom a phone from Dubai and South Africa refused to replace a faulty part on it cause its not from SA i then paid for it and still it was a mission to get them to do it. now this dont tell me or advertise two screen changes then change it. the way i was brushed off at the shop today was the last for me. Never again.
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Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on the matter.
regards
Samsung Team
