SS
Sibusiso S

1 reviews | Active since Dec 2011

02 May 2023, 18:16

Never buy a Samsung gas burner stove

Samsung doesn't even deserve this one star here. On 25 March 2023 I bought a Samsung gas burner stove which never worked well from day one. On 4 april 2023 I logged it with the them and got reference number ***. Two weeks later a technician came and found it not working. A week later I was told to submit stove pictures which their useless technician didn't take. They gave me another reference ***. All these times, they don't bother to phone or email me until I phone. On 21 April 2023 I phoned to find out what's going on. I was told that the stove will be replaced with new reference number ***. I have never heard from since. All this time, having paid for a stove that don't work properly. This company is full of nonsense and I will never buy their product.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 May 2023, 18:20
Official
Good day, Sibusiso, 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^NP