CT
Cameron T

1 reviews | Active since Mar 2012

17 Jan 2018, 12:23

Never buy a Samsung Fridge

So I decided to replace my Defy Fridge that has been working flawless for 8 years on the 27/04/2017 and I decided to buy a Samsung Fridge Model: RB29HWR from GAME Stores @ The Glen Shopping Centre. The sales guy from GAME Stores convinced me that the Samsung was the best option to go for. Well, eight months later (December 2017) the fridge decided it does not like "FREEZING" or getting "COLD" anymore, this after I did my Xmas shopping for the month (so obvious food went off)... I then contact GAME Store The Glen since I bought the fridge from them and they referred me to Samsung as the warranty is with Samsung. So I logged the call on the 4th. January 2018 with Samsung (REF: ********** 950) and the lady that helped me contact SSS Cellular which then advised that a technician will be onsite on Monday 8th. @ 2pm to assess the fridge. Monday came and I waited, after realizing the technician is not coming I then contact Samsung which contacted SSS Cellular to find out where the technician is. The technician then said he tried calling me (which he **** and never did),..however he said the he ordered the faulty part without even assessing the fridge. I then asked why he never advised me he was not coming which no response. Tuesday came and he called me saying he has the part, again I left office early to meet the technician. He replaced the part, left and still no fridge. Again I call Samsung to complain. They again logged another call for the technician, this time he pitch up two days later...saying it need gas (GAS AFTER 6 MONTHS). Anyway come next monday the technician pitch up 11:30 after making an appointment to be onsite at 10am. So again I had to complain and call to ask where the technician was. Hour or two later he is finished re-gassing the fridge....something that suppose to last for about 10 years easy.

NEVER BUY A SAMSUNG FRIDGE COZ I HAVE NOW A BRAND NEW SECOND HAND FRIDGE.

I still want to go to GAME Store and speak to the store manager to hear what GAME has to say about the fridge, maybe they will give me a NEW SECOND HAND SAMSUNG FRIDGE.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jan 2018, 15:20
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA