dH
d H

1 reviews | Active since Jan 2015

22 Feb 2016, 15:37

NEVER BUY A SAMSUNG COLOUR PRINTER! ESP A C410W.

I have just replaced 3 colour cartridges at a cost of almost R2300. I installed them, printed a few pages and suddenly, the printer stopped working - message fundamentally said \buy a new Drum Kit (CLT-R406)\". Turns out this costs about R1500 according to [URL Removed] My printer's replacement cost is only R1240. It is only 15 months old and is only used for a moderate amount of printing at home.<br> <br> IT ALSO TURNS OUT THAT THIS PRINTER HAS A PAGE COUNTER THAT MAKES THE PRINTER INOPERABLE AFTER A CERTAIN NUMBER OF PAGES HAVE BEEN PRINTED ACCORDING TO THE BLOGS.<br> <br> THEN YOU HAVE TO SPEND R1500 TO GET IT PRINTING AGAIN. UNTIL THE NEXT TIME.<br> <br> I have spent this money on 3 new cartridges and I believe that I am now being de*****ed into spending another R1500 to get the printer to work. Or I have to throw these new cartridges away and buy an HP colour printer.<br> <br> There seems to be an industry overseas that provides workarounds for this problem but the solution is to NOT buy a Samsung Printer. If it looks too good to be true, know that it is!"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Feb 2016, 16:28
Official
Hello dxharris01,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind Regards

Samsung SA