MB
Michael B

1 reviews | Active since Nov 2009

21 Aug 2018, 15:46

NEVER buy a samsung!!!

The name samsung does not deserve a capital letter!!! I urge everyone to never buy a samsung in any form. I have a friend who bought a samsung fridge to the tune of almost R14000, whilst under warranty it started giving problems. They duly sent someone to "repair" it. Needless to say the problem occurred again, now out of warranty. It took a fight to get them to come out and repair, that was last year March. The same problem has once again been experienced and samsung will have nothing to do with it. The fact that its the same fault experienced (now 3 times) as when it was under warranty is the customers problem!!!!! Surely if a problem persists it tells you that they didnt fix it properly in the first instance!!!! The fact that what is told to you by technicians on site and what they write on their jobcards are two different stories is also the customers problem!!! For a fridge only 3 years old, a KIC is a better option. If anyone purchases a samsung hold your breath that nothing should go wrong because you can expect absolutely no service from them....the Post Office on strike offer a better service!!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Aug 2018, 16:55
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ