1 reviews | Active since Sept 2022
Network intermittent connectivity issues Samsung 22 Ultra
Customer No : *** Service Order No : ***
Good Day Team Samsung SouthAfrica, I would like to urgently request your assistance regarding my mobile Handset that was handed in at the Samsung Store in V&A Waterfront Cape Town. I am extremely disappointed with the level of service obtained in regards to the attached as this phone was booked on 13/05/2023. For the reason that there was Network issues all of a sudden whereby the network connectivity was intermittent on my Telkom mobile contract sim. I took the phone back to Telkom and they replaced the sim card and thereafter done a Esim for me and the phone continued to do the same. This phone was never damaged by myself or ever dropped and has not had any damages when handed in to send for repairs. To my surprise it now shows on the notification obtained on the 27th of May 2023 states that the phone is out of warranty and states under remarks:DROP MARKS+SCRATCHES-21691! I am totally appalled at the level of after care service one obtains from Samsung as a loyal customer of Samsung Mobile since owning S4 ,S5,S7,S8,S9Plus and this S22 Ultra. I'm distraught at the fact that everytime I go to Samsung store where I handed my phone that there is no one in Client Services available majority of the time. When I asked the team of staff there to take my details to have a follow up done on phone service order. They won't even take my details to arrange a call back. They only offer me a card with the contact details of the store to phone and follow up on my own. This is extremely frustrating and appalling level of service by Samsung. Which has been my trusted brand for more than 1 and a half decades. Kindly contact me regarding this repair as I am not prepared to pay the amount billed for a device which should still be covered under the Samsung warranty. I did not cause this damages to the device and should not carry the cost of this defects.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
I look forward to a favorable response and outcome on this matter.
Kind Regards
Trason Murugen
Loyal Samsung user
I look forward to a favorable response and outcome on this matter.
Kind Regards
Trason Murugen
Loyal Samsung user
DISAPPOINTED IN SAMSUNG THIRD PARTY TECHNICIANS SSS CELLULAR:-
I am very disappointed in SAMSUNG S22 ULTRA. Got mine nearly after two months in July 2022, and it's still got disfunctional network related issues. I was disappointed because it is TOP OF THE RANGE PHONE .I took it to Samsung store at V&A, they sent it to MTN TECHNICIANS, it came back with ridiculous qoute for genuine defect based on poor quality.
ITS VERY VERY DISAPPOINTING, because I am paying a contract for a phone I dont have abolity to use as the network is intermittently connected to Netword provider . It is still under guarantee, so why cant i get phone repaired by Samsung instead get slapped with a R19K bill to pay for repairs? How will the Telkom be able to get this resolved as this fault on my SAMSUNG S22 ULTRA is on device bought on contract feom Telkom, if they couldn't f? VERY DISAPPOINTED IN SSS CELLULAR TECHNICIAN. I was so excited to get this TOP OF THE RANGE PHONE AND NOW IT HAS DISAPPOINTED ME.....I tried to use a Vodacom ,Cell C or MTN, HOW CAN YOU CALL YOURSELF TECHNICIANS??? When you are suppose to look at a cellphone 's network issue's, and you sent it back still faulty????!!! PATHETIC SERVICE, VERY DISAPPOINTED OVERALL RESPONSES Samsung and their 3rd party as well as the CGSO.
DISAPPOINTED IN SAMSUNG THIRD PARTY TECHNICIANS SSS CELLULAR:-
I am very disappointed in SAMSUNG S22 ULTRA. Got mine nearly after two months in July 2022, and it's still got disfunctional network related issues. I was disappointed because it is TOP OF THE RANGE PHONE .I took it to Samsung store at V&A, they sent it to MTN TECHNICIANS, it came back with ridiculous qoute for genuine defect based on poor quality.
ITS VERY VERY DISAPPOINTING, because I am paying a contract for a phone I dont have abolity to use as the network is intermittently connected to Netword provider . It is still under guarantee, so why cant i get phone repaired by Samsung instead get slapped with a R19K bill to pay for repairs? How will the Telkom be able to get this resolved as this fault on my SAMSUNG S22 ULTRA is on device bought on contract feom Telkom, if they couldn't f? VERY DISAPPOINTED IN SSS CELLULAR TECHNICIAN. I was so excited to get this TOP OF THE RANGE PHONE AND NOW IT HAS DISAPPOINTED ME.....I tried to use a Vodacom ,Cell C or MTN, HOW CAN YOU CALL YOURSELF TECHNICIANS??? When you are suppose to look at a cellphone 's network issue's, and you sent it back still faulty????!!! PATHETIC SERVICE, VERY DISAPPOINTED OVERALL RESPONSES Samsung and their 3rd party as well as the CGSO.