LM
Liza M
1 reviews | Active since May 2014
27 Dec 2024, 13:12
Nearly 2 months and still no delivery of my ear pods and smart watch!
Going on nearly 2 months and my ear pods and smart watch has still not arrived! This is now getting ridiculous and im loosing all faith! My items were approved on the 4th of November 2024, Telkom say it's not their problem. I keep getting new pins from Skynet Couriers to say my parcel is on its way but it never arrives, I can't get hold of Skynet, if i track my parcel they have had it since the 25th of November 2024! It is now the 27th of December 2024. When will I ever get my items! I got this phone because of the additional ear pods and watch! I just don't know what to do anymore.
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Replies (2)
Samsung South Africa's replyOfficial
27 Dec 2024, 13:14 Good day Liza
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply27 Dec 2024, 13:14
Official
Good day Liza
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's replyOfficial
28 Dec 2024, 08:35Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply28 Dec 2024, 08:35
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM